Frequently Asked Questions

 

Many of customers share the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. For customer service questions and concerns, please make a selection from this list of topics:

ORDER INFORMATION

MAILING & SHIPPING

MY ACCOUNT

PERSONALIZATION SERVICES

PRICING & PAYMENT

CONTACT INFORMATION

CROWN REWARDS

ENVIRONMENTAL RESPONSIBILITY

SITE & SECURITY

 

 

ORDER INFORMATION

What is the minimum order size?

Shop.hallmarkbusinessconnections.com requires a minimum purchase of 25 cards of the same design. Assortment packs and note card packs can be ordered in a quantity of one.

How do I make changes to my order?

Once you’ve placed your order, all changes must start by calling Customer Service at 1-800-565-6638. We cannot guarantee changes can be made if the order has already been processed.

What can I do if am unsatisfied with my purchase from shop.hallmarkbusinessconnections.com?

You are very important to us, and we want to make it right with you.  Please call our Customer Service Department at 1-800-565-6638 or e-mail businessgreetings@hallmark.com.

Can I order a card to see what it looks like?

Hallmark Business Connections offers 10 free samples per year to all online account holders. Samples are not available on assortment packs or notecards.

To order a sample, sign in to your account. When you see a card that interests you, click through to the page with its full description. Under the name of the card, you’ll see a link “Request Sample.” Enter your shipping information, and we will mail your sample via USPS. Allow 7-10 days for delivery.

Can I upgrade to Peel & Stick envelopes?

Peel & Stick envelopes are available at an additional cost for greeting cards that measure:

  • 6 15/16” x 4 13/16" (h x w)
  • 4 13/16" x 6 15/16” (h x w)
  • 8 1/16” x 5 9/16” x (h x w)
  • 5 9/16” x 8 1/16” (h x w)

Do you save the addresses I upload?

No. Whether entered manually or uploaded on a CSV file, addresses are used only to complete fulfillment of your order. Once the order is complete, they are removed from our system.

How do I unsubscribe from your mailing list?

If you have an account on shop.hallmarkbusinessconnections.com, please sign in. You may then opt out of receiving marketing materials from Hallmark Business Connections in My Account on the Email Preferences page. Or you may unsubscribe by clicking the Unsubscribe link in the footer of the email.

If you do not have an account, you may unsubscribe to promotions clicking the Unsubscribe link in the footer of the email.

 

MAILING & SHIPPING

How much does shipping cost?

U.S. ground shipping on all continental U.S. orders is free to customers who create an online account. Two-day and one-day shipping can also be selected during checkout. Additional fees will apply.

Where can shop.hallmarkbusinessconnections.com ship orders?

We currently deliver to the 50 United States, APO/FPO addresses, U.S. Territories and Canada.

How does shop.hallmarkbusinessconnections.com handle Canadian orders?

Shop.hallmarkbusinessconnections.com accepts payment from Canadian customers using American Express, MasterCard and Visa. All prices shown on our website are in U.S. dollars. The exchange rate from Canadian to American currency for Canadian purchases will be made through your major credit card company.  We ship to Canada using Federal Express. Federal Express tracking information will be available once your order arrives in Canada (usually 1-2 weeks after your order has been placed). Allow at least three weeks for delivery. No duties or taxes are charged for shipments to Canada.

We also are unable to upload a CSV file that includes Canadian addresses.

Can I track the shipping status of my order online?

Yes. Look for Order Status under Customer Care at the bottom of any page. If you have an online account, all you need is your email address and password. If you checked out as a guest, enter your order number and billing ZIP code. Tracking information on shipments to Canada are not available until the package is scanned by the Canadian FEDEX office. This can take up to two weeks.

If the cards are being mailed directly to recipients via US Postal Service, no tracking information can be made available. Once the order is processed and printed, we estimate delivery time as 7-10 days.

Can I choose a shipping or mailing date?

Shop.hallmarkbusinessconnections.com ships orders as soon as possible and does not allow future dated shipment of your order. In most cases, we ship orders or mail cards to recipients within three business days or less. You’ll see an estimated delivery date during checkout.

Can I see the products I’ve already purchased?

If you have an online account, you can see the past 13 months of purchases. Once you have signed in, go to My Account and click Order History.

What orders qualify for free ground shipping?

We offer free U.S. ground shipping on all orders within the continental United States placed by customers who have an online account.

Orders that do not qualify for free shipping are charged by order total, not location.

Why didn't my order arrive all together?

Hallmark Business Connections may ship orders of more than one item from multiple fulfillment centers. These items may arrive on different days and/or in separate boxes.

 

MY ACCOUNT

Does it cost anything to become a registered user?

Absolutely not. Plus you’ll receive:

  • Free ground shipping
  • 10 free samples per year
  • Ability to save up to 10 logos
  • Order history

How do I change my email address or password?

When you need to update your email address or password, please login to your account and make those changes.

What if I forget my password?

Click Register and then the Forgot Password link. Enter the email you used when you created your account, and we will send you an email with instructions on resetting your password.

Do my Hallmark.com login and password work for shop.hallmarkbusinessconnections.com?

Your Hallmark.com user ID and password will not work on shop.hallmarkbusinessconnections.com. Hallmark.com and shop.hallmarkbusinessconnections.com are separate websites and do not share users' account information.

How do I change or edit my profile?

When you are logged in, click on your name at the top of your screen to go to My Account. You can update your information on the Profile page.

Do you keep my order history?

Yes. The order history of registered users is kept for future reference.

 

PERSONALIZATION SERVICES

Do I have a choice of sentiments for the inside of the card?

Yes, you can choose the inside sentiment for your card from a predetermined set of choices.

Can I write my own sentiment?

No. You can pick from the set of preselected sentiment options or choose no sentiment. However, regardless of your sentiment choice, you can add a personal closing in any card for our base personalization charge of an additional 15 cents per card, which also includes return address imprinting.

How can I save the logo I have uploaded for future orders?

After you sign into your account, any logo you upload while placing an order will be stored automatically in your personal logo library. On future visits, you will be able to choose your logo while you personalize your card, invitation or calendar. With an online account, you are able to save up to 10 logos. If you are not registered, we are not able to store any logos for future orders.

Can I personalize assortment packs?

No. Assortment packs are convenient prepackaged bundles of a variety of different designs and cannot be personalized.

Do you offer personalization in languages other than English?

Shop.hallmarkbusinessconnections.com can print just about any personal closing you type—the fonts we use support most special characters.

Can I get my return address printed on my envelopes?

Yes. Return address imprinting is included in the additional 15 cents per card base personalization charge. Return addresses are printed in the upper left corner of the front of the envelope because the Hallmark Business Connections logo is embossed on the back envelope flap. You can add your return address by clicking on the envelope icon as you personalize your card, invitation or calendar.

Can Hallmark Business Connections custom design a greeting card for me?

Absolutely. In fact, we can create a line of cards using your brand standards. Contact Customer Service at 1-800-603-0651 for details and pricing. If you want just one card design, we can create it at quantities of 10,000 or more.

What image formats can I use when I upload my logo or photos?

You can upload images in .jpg, .png or .eps file formats. We do not support png files with transparency enabled.

How do I make sure that my logo or photo will have the highest quality look when printed?

For the highest quality logo printing, please use an image that is:

  • 5MB or less
  • at least 450 pixels in either height or width
  • 300 dpi

If you upload a logo image that doesn't meet these recommendations, you will see a message with these requirements. If you still choose to use that image, we will process your order, but we cannot accept returns. Please preview your logo image before finalizing your purchase.

Will the white portion of my logo print?

White does not print on paper; therefore, even though you may see a white box on the product review page, the white portion will print clear, revealing the paper color.

Can I choose where I want to place my logo?

Most cards have various layout templates available. The one you choose determines the placement of your logo.

 

PRICING & PAYMENT

How much do cards cost?

Card pricing is based on order quantity, with lower per-card pricing at higher quantities. Individual card pricing is based on a number of factors, including card size and the number and type of processes (laser die-cuts, metallic foil finishes, etc.).

What methods of payment do you accept?

We accept Visa, MasterCard and American Express. We offer invoicing to some large customers if arranged in advance by contacting customer service at 1-800-565-6638.

May I save my credit card information?

When you create an account, you can choose to save your credit card information in your profile. Hallmark Business Connections takes appropriate security measures to prevent misuse of your personal information and only stores a "token" to represent your credit card. You will need to enter your CVV or CID number each time. To prevent unauthorized access, your information is encrypted before it is sent over the Internet.

Am I charged sales tax?

In some states, we are required to collect sales tax on product purchases.  The states are: Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin.

Can I use my tax-exempt number for purchases?

After you place your order, please email businessgreetings@hallmark.com with your order number and a copy of your tax exempt documentation. This information will be saved to your order and, as long as you have a free account with us, we will mark your account as tax exempt eligible moving forward in addition to removing the tax on your order.

What restrictions apply on special offers and promotions/discounts?

  • Unless otherwise specified, discounts do not apply to personalization charges, note cards and sale cards. Promotions/discounts are not transferable to affiliated websites and are calculated on the total before taxes and postage. Discounts cannot be combined with any other promotion or applied to past purchases.
  • Offers do not apply to any products purchased at any other website operated by Hallmark, its subsidiaries, affiliates, or third-party merchants accessible from Hallmark.com.
  • Offers may not be used in conjunction with other promotion code offers and are valid only during the time specified, if applicable. They are reserved for qualifying online orders as restricted by the offer description and cannot be applied to previous purchases.
  • Also, offers and promotions/discounts are not transferable without consent by Hallmark Business Connections and are calculated on the total before taxes, shipping, handling fees and postage, if applicable.
  • Other terms and conditions may apply and will be noted on this website or in any paper or electronic communication containing individual promotional codes/offers.

Are UNICEF and CARINGBRIDGE® card purchases tax deductible?

UNICEF and CARINGBRIDGE® cards are not tax deductible. A portion of each UNICEF card's proceeds is donated to UNICEF-sponsored charities.

 

CONTACT INFORMATION

How do I contact Customer Service?

Call Customer Service at 1-800-565-6638 or e-mail businessgreetings@hallmark.com.

What are your mailing addresses?

Hallmark Business Connections has three locations.

Hallmark Business Connections
121 South 8th Street, 7th Floor
Minneapolis, MN 55402

Hallmark Business Connections
4444 Haines Road
Duluth, MN 55811

Hallmark headquarters is in Kansas City.
Hallmark Cards, Inc.
2501 McGee Trafficway
Kansas City, MO 64108

 

CROWN REWARDS

Do I earn Hallmark Crown Rewards points for my purchases on shop.hallmarkbusinessconnections.com?

Crown Rewards points are not available on Hallmark Business Connections purchases.

 

ENVIRONMENTAL RESPONSIBILITY

What are Hallmark Business Connections’ sustainable practices?

Paper Sources
Trees from well-managed forests are among our most renewable resources. For several years, Hallmark has specified that paper products come from forests meeting the standards of third-party certification programs. This includes Hallmark Business Connections greetings and envelopes. Our paper stock is not treated with chlorine.

Hallmark and Hallmark Business Connections continue to look for new and sustainable ways to minimize our impact on the environment while helping businesses build and reinforce relationships with their customers and employees. We continue to seek sources of paper that balance quality, cost and sustainability goals, as set forth in Hallmark Cards’ paper sourcing policy.

Inks
Hallmark uses proprietary Color Master lithography inks to print its greeting cards.  These litho inks contain vegetable-based oils, which are renewable resources, including soy oil and linseed oil.

Packaging
Most of our packaging today, including our outer packing boxes and some of our inner packing boxes, is made from recycled paper. We are in the process of converting the remainder of our inner pack boxes to boxes made from recycled materials and are also investigating more eco-friendly packing materials.

Recycling
All of our cards designated Eco-Friendly can be 100% recycled. All other cards in our Holiday and Everyday lines can be 20%-100% recycled.

To learn more about Hallmark Cards, Inc.’s environmental responsibility, see our corporate site: http://corporate.hallmark.com/Corporate-Citizenship/Environmental-Responsibility

 

SITE & SECURITY

What software programs do I need in order to use the site?

Shop.hallmarkbusinessconnections.com utilizes common browser and computer configurations.

The site is compatible with PCs and Macs. We recommend using the most current version of any major browser such as Internet Explorer (we support IE8 and above), Firefox, Chrome or Safari.

Is my information secure on shop.hallmarkbusinessconnections.com?

To protect your account information, we require you to enter your email address and password. Additionally, we have security measures in place to protect against loss, misuse, and alteration of your information. Only select employees and agents of Hallmark.com have access to this information. This information is accessed for the sole purpose of completing your order.

Is shop.hallmarkbusinessconnections.com a secure site?

We are committed to the highest standards in credit card security to protect the information you provide when you make a purchase at shop.hallmarkbusinessconnections.com. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology, to protect your data as it moves through the order process. We also use a digital secure server ID from VeriSign to provide you with the best possible protection on the Internet. If you receive a Security Alert when on our order pages, it is most likely simply a warning that you are changing from insecure mode to secure mode (or vice versa). This is because the pages before and after the page where you enter your private billing information are not as secure as the actual page where your billing information is entered and processed. Please rest assured that your billing information remains completely secure.