How can we help?

Frequently Asked Questions

 

Want to find out when your order will arrive? Curious about our commitment to sustainability? Find answers to these and other common questions below.

ORDER INFORMATION

MAILING & SHIPPING

MY ACCOUNT

PERSONALIZATION SERVICES

PRICING & PAYMENT

CONTACT INFORMATION

CROWN REWARDS

ENVIRONMENTAL RESPONSIBILITY

SITE & SECURITY

 

 

ORDER INFORMATION

Can I see the products I've already purchased?

If you have an online account, you can see the past 13 months of purchases.  After you sign in, go to My Account and click Order History.

 

What is the minimum order size?

Most orders on shop.hallmarkbusinessconnections.com require a minimum purchase of 25 cards of the same design. Many cards under Design Your Own have a minimum purchase of 20.  Assortment packs and note card packs can be ordered in a quantity of one.

How do I make changes to my order?

Once you’ve placed your order, all changes must start by calling Customer Service at 1-800-565-6638. We cannot guarantee changes can be made if the order has already been processed.

What can I do if am unsatisfied with my purchase?

If we made a mistake on your order, we will gladly send you a replacement or refund. If you notice a mistake on your order, please call our Customer Service Department at 1-800-565-6638 or email businessgreetings@hallmark.com.

Hallmark Business Connections does not accept returns. We offer 10 free samples per year to all online account holders so that you can see products before purchasing. Samples are not available on assortment packs or note cards. 

Can I order card samples to see what they look like?

Absolutely! Hallmark Business Connections offers 10 free samples per year to all online account holders. Samples are not available on assortment packs or note cards.

For most cards in the Design You Own category, you will recive a representative sample pack of three cards for the entire category.  Including a greeting card, photo card and invitation, the three cards in this sample pack have been handpcked to represent our range of processes, papers and card types within that category.  The same sample pack is sent for all of the Design Your Own cards.  s This pack only counts as one of your 10 free samples.

To order a sample, follow these simple steps:

  1. Sign in to your account. (If you are not signed in, you won't see the option to request a sample on the product detail page.)
  2. When you see a card that interests you, click through to the page with its full description, also known as the product detail page.
  3. Click “Request a Sample” or "Request a Sample Pack" link, located under the name of the card.
  4. Enter your shipping information in the pop-up window.
  5. We will mail your sample card(s) via USPS.

Please allow 7–10 days for delivery.

 

What are Peel & Stick envelopes?

Peel & Stick allowes you to quickly close envelopes without the use of moisture.  Simply peel off the protective paper and press the envelope flap closed. They are available as an envelope upgrade, included upgraded foil envelope lining, for most greeting card sizes?

  • 5.31 x 5.31 inches, square envelope only (requires extra postage).
  • 6.93 x 4.81 inches.
  • 7 x 5 inches.
  • 8.07 x 5.56 inches.

Not currently available for these sizes:

  • 5.31 x 5.31 inches, rectangular "false bottom" envelope (no extra postage).
  • 6.25 x 4.31 inches.
  • 8.18 x 4.18 inches.

Why did my square cards come with rectagular envelopes?

Square envelopes require more postage when mailing, so most of our square cards come with specially made recangular envelpes that you can mail without the extra cost.

These envelopes open on the side, rather than the top, and are partially glued to create a snug pocket - or "false bottom" - that keeps you square card from sliding around.

See you card's product description if you are unsure which envelope will be included.

Can you address & stamp my envelopes?

For most cards, yes. Check the product description to see what options are available. 

  • For return addressing, simply enter your return address during the personalization process.
  • For recipient addressing, use our CSV template to upload your list during the personalization process.  Note that your product order will be updated to match the number of recipient addresses provided, and you must provide no fewer than the product's minimum purchase requirement.
  • For postage stamps, selec that option (if available) during the personalization process.

When the option to add postage stamps is available, you'll also have the choice to have us mail the cards direclty to recipients on your behalf. Otherwise, we will ship the cards back to you.

How do I upload my address list?

To upload your address list, create a CSV file using the exact layout of the template provided.

Quick tips for your file:

  • Do not use headers on your CSV file, but rather start with your first address in row one.
  • The number of addresses you provide must be no less than the product's minimum purchase requirement. (Note that your card quantity will be adjusted to match the number of addresses you've provided.) 
  • Except for ZIP codes, each address filed has a maximum of 40 characters (including spaces).
  • Do not use special characters within your file. Examples: ", &, #, ( )

After your file uploads, you will be able to preview all addresses. If your list fails to upload, please check for special characters, too many characters in a field or incomplete address information. 

Customer Service is also available at 1-800-565-6638 Monday-Friday, 7 a.m.-7 p.m.

Do you mail to addresses outside the United States?

We mail cards within the U.S. only. We can print Canadian addresses but must ship them back to you in order for you to affix the correct postage. If your order includes both U.S. and Canadian addresses and you’d like us to mail the U.S. portion, complete the list upload for the U.S. addresses and add to cart. Then, continue shopping to personalize and upload the Canadian addresses. These will be shipped to you.

Do you save the addresses I upload?

No. Whether entered manually or uploaded on a CSV file, addresses are used only to complete fulfillment of your order. After the order is complete, they are removed from our system.

How do I unsubscribe from your mailing list?

If you have an account on shop.hallmarkbusinessconnections.com, please sign in. You may then opt out of receiving marketing materials from Hallmark Business Connections in My Account on the Email Preferences page. 

Whether or not your have an account, you may unsubscribe to promotions clicking the "Unsubscribe" link in the footer of the email.

 

MAILING & SHIPPING

What orders qualify for free ground shipping?

We offer free U.S. ground shipping on all greeting card orders within the contiguous United States placed by customers who have an online account. You may upgrade to overnight or two-day shipping during checkout. Additional fees will apply.

Orders that do not qualify for free shipping are charged by total, not location.

What carrier will deliver my package?

For greeting cards, we offer U.S. ground shipping through FedEx on all card orders within the continental United States. FedEx 2-day or overnight shipping within the continental United States can also be selected during checkout. Additional fees apply.

Orders that do not qualify for free shipping are charged by total, not location. 

Where can shop.hallmarkbusinessconnections.com ship orders?

We currently deliver to the 50 United States, APO/FPO addresses, U.S. Territories and Canada.

How does shop.hallmarkbusinessconnections.com handle Canadian orders?

Shop.HallmarkBusinessConnections.Com accepts payment from Canadian customers using American Express, MasterCard and Visa. All prices shown on our website are in U.S. dollars. The exchange rate from Canadian to American currency for Canadian purchases will be made through your major credit card company.  We ship to Canada using Federal Express. Federal Express tracking information will be available once your order arrives in Canada (usually 1-2 weeks after your order has been placed). Allow at least three weeks for delivery. No duties or taxes are charged for shipments to Canada.

We also are unable to upload a CSV file that includes Canadian addresses.

Can I track the shipping status of my order online?

Yes. Look for Order Status under Customer Care at the bottom of any page. If you have an online account, all you need is your email address and password. If you checked out as a guest, enter your order number and billing ZIP code. Tracking information on shipments to Canada are not available until the package is scanned by the Canadian FEDEX office. This can take up to two weeks.

If the cards are being mailed directly to recipients via US Postal Service, no tracking information can be made available. Once the order is processed and printed, we estimate delivery time as 7-10 days.

Can I choose a shipping or mailing date?

Shop.hallmarkbusinessconnections.com ships orders as soon as possible and does not allow future dated shipment of your order. In most cases, we ship orders or mail cards to recipients within three business days or less. You’ll see an estimated delivery date during checkout.

What orders qualify for free ground shipping?

We offer free U.S. ground shipping on all orders within the contiguous United States placed by customers who have an online account.

Orders that do not qualify for free shipping are charged by order total, not location.

Why didn't my order arrive all together?

Hallmark Business Connections may ship orders of more than one item from multiple fulfillment centers. These items may arrive on different days and/or in separate boxes.

 

MY ACCOUNT

Does it cost anything to become a registered user?

Not a penny! Plus, when you register for an online account, you’ll receive some valuable perks on greeting card orders.

  • Save on every order. Get FREE ground shipping to the contiguous U.S. via FedEx.
  • Try before you buy. Request up to 10 free greeting card samples per year.
  • Personalized branding. Save up to 10 company logos in your account.
  • Review order history. Keep track of past and current orders.
  • Reorder in less than a minute. Review order history, save payment information and purchase from recently requested samples.

How do I change my email address or password?

When you need to update your email address or password, please log in to your account. Go to My Profile to make those changes.

What if I forget my password?

Click Log In and then the Forgot Password link. Enter the email you used when you created your account, and we will send you an email with instructions on resetting your password.

Do my Hallmark.com login and password work for shop.hallmarkbusinessconnections.com?

Your Hallmark.com user ID and password will not work on shop.hallmarkbusinessconnections.com. These are separate websites and do not share users' account information.

How do I change or edit my profile?

When you are logged in, click on your name at the top of your screen to go to My Account. You can update your information on the Profile page.

Do you keep my order history?

Yes. A 13-month order history is kept for future reference. Please note that only orders placed while you are signed in will appear in your history. 

 

PERSONALIZATION SERVICES

What personalization is offered?

Most cards allow you to choose the inside sentiment, write your own personal message, upload your company logo and address your envelopes.

Cards marked "Personalize Plus" have more robust personalization options that may include cover personalization, adding photos, more places to add your own editorial, and more color and font options.

Check the product description to see what options are available for your card.

What is a sentiment?

The sentiment is the wish or words that appear on the inside of the card, prewritten by Hallmark writers using a century's worth of experience to help your business connect int he most meaningful way.

Do I have a choice of sentiments for the inside of the card?

With most of the greeting cards, you can choose which prewritten inside sentiment to use from the list for the design, including an option to leave that space blank.

Cards with "Design Your Own" or "Photo" in the name also allow you to personalize the sentiment space to align with your business's unique needs and terminology.

Assorted cards come with the sentiment listed in the product description, and note cards are blank.

Check the product description to see what options are available for your card.

Can I write my own sentiment?

For cards with "Design Your Own" or "Photo" in the name, you do have the option to personalize the sentiment space at no additional cost.

For most other cards, you can pick from the prewritten options available for each design. Regardless of your sentiment, you can also choose to write a personal message in these cards for a base personalization charge.

Check the procut description to see what options are available for your card.

Can I add my logo?

Yes, on most cards. Check the product detail page to see if this option is available.

You can upload logo images in.jpg, .png* or .eps file formats.  *We do not support .png files with transparency enabled.

For the optimal printing, please use a logo file that is:

  • 5MB or less.
  • At minimum, 450 pixels in either height or width.
  • Set at 300 dpi.

File names cannot contain spaces.  If you upload an image file that doesn't meet these recommendations, you will see a message listing these requirements. If you still choose to use that image file, we will process you order, but we cannot accept returns.  Please preview your image before finalizing your purchase.

Will the white portion of my logo print?

No, white on logos will not print, revealing the color of the paper in those areas.

Can I choose where I want to place my logo?

Most cards have various layout templates available.  The one you choose determines the placement of your logo.

Can I add my own photo?

For all cards with "Design Your Own" or "Photo" in the name, yes! Even better is that you can add your photo(s) to these designs at no extra cost.

Follow these guidelines:

  • File must be a .jpg, .png or .tif
  • Image resolution needs to be at least 75 DPI. Howver, we recommend 300 DPI for the best print quality.

How can I save photos or logos I have uploaded for future orders?

For all cards with "Design Your Own" or "Photo" in the name, any images you upload will not be saved for future use.

However, if you are signed into your account, logos uploaded during orders for cards that are not "Design Your Own" or "Photo" will automatically be saved in your personal logo library for use on future orders.  Your free online account saves up to 10 logos for you. 

Can I personalize assortment packs?

No. Assortment packs are convenient prepackaged bundles of a variety of different designs and cannot be personalized.

Do you offer personalization in languages other than English?

Yes. VIDA, our Spanish card line, has designs written completely in Spanish.

Plus, shop.hallmarkbusinessconnections.com can print just about any personal closing you type—the fonts we use support most special characters.

Can I get my return address printed on my envelopes?

Yes, for most cards. Check the product description to see what options are available. 

Cards with "Design Your Own" or "Photo" in the name will have return addresses printed on the envelope's back flap.

Other cards that allow for return addressing will have that address printed in the upper left corner on the envelope's front.

Pricing varies based product selection. Addressing is not available for assorted cards and note cards.

Can Hallmark Business Connections custom design a greeting card for me?

Absolutely. In fact, we can create a line of cards using your brand standards. Contact Customer Service at 1-800-603-0651 for details and pricing. If you want just one card design, we can create it at quantities of 10,000 or more.

 

PRICING & PAYMENT

How much do cards cost?

Card pricing is based on order quantity, with lower per-card pricing at higher quantities. Individual card pricing is based on a number of factors, including card size and the number and type of processes (laser die-cuts, metallic foil finishes, etc.).

What methods of payment do you accept?

We accept Visa, MasterCard and American Express. We offer invoicing to some large customers if arranged in advance by contacting customer service at 1-800-565-6638.

May I save my credit card information?

When you create an account, you can choose to save your credit card information in your profile. Hallmark Business Connections takes appropriate security measures to prevent misuse of your personal information and only stores a "token" to represent your credit card. You will need to enter your CVV or CID number each time. To prevent unauthorized access, your information is encrypted before it is sent over the Internet.

Am I charged sales tax?

In some states, we are required to collect sales tax on product purchases.  The states are: Arizona, California, Colorado, District of Columbia, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington and Wisconsin.

Can I use my tax-exempt number for purchases?

After you place your order, please email businessgreetings@hallmark.com with your order number and a copy of your tax exempt documentation. This information will be saved to your order and, as long as you have a free account with us, we will mark your account as tax exempt eligible moving forward in addition to removing the tax on your order.

What restrictions apply on special offers and promotions/discounts?

  • Unless otherwise specified, discounts do not apply to personalization charges, envelope upgrades (designed, Peel & Stick, etc.), note cards and sale cards. Promotions/discounts are not transferable to affiliated websites and are calculated on the total before taxes and postage. Discounts cannot be combined with any other promotion or applied to past purchases.
  • Offers do not apply to any products purchased at any other website operated by Hallmark, its subsidiaries, affiliates, or third-party merchants accessible from Hallmark.com.
  • Offers may not be used in conjunction with other promotion code offers and are valid only during the time specified, if applicable. They are reserved for qualifying online orders as restricted by the offer description and cannot be applied to previous purchases.
  • Also, offers and promotions/discounts are not transferable without consent by Hallmark Business Connections and are calculated on the total before taxes, shipping, handling fees and postage, if applicable.
  • Other terms and conditions may apply and will be noted on this website or in any paper or electronic communication containing individual promotional codes/offers.

 

CONTACT INFORMATION

How do I contact Customer Service?

Call Customer Service at 1-800-565-6638 or e-mail businessgreetings@hallmark.com.

What are your mailing addresses?

Hallmark Business Connections has three locations.

Hallmark Business Connections
121 South 8th Street, 7th Floor
Minneapolis, MN 55402

Hallmark Business Connections
4444 Haines Road
Duluth, MN 55811

Hallmark headquarters is in Kansas City.
Hallmark Cards, Inc.
2501 McGee Trafficway
Kansas City, MO 64108

 

CROWN REWARDS

Do I earn Hallmark Crown Rewards points for my purchases on shop.hallmarkbusinessconnections.com?

Crown Rewards points are not available on Hallmark Business Connections purchases.

 

ENVIRONMENTAL RESPONSIBILITY

What are Hallmark Business Connections’ sustainable practices?

Paper Sources
Trees from well-managed forests are among our most renewable resources. For several years, Hallmark has specified that paper products come from forests meeting the standards of third-party certification programs. This includes Hallmark Business Connections greetings and envelopes. Our paper stock is not treated with chlorine.

Hallmark and Hallmark Business Connections continue to look for new and sustainable ways to minimize our impact on the environment while helping businesses build and reinforce relationships with their customers and employees. We continue to seek sources of paper that balance quality, cost and sustainability goals, as set forth in Hallmark Cards’ paper sourcing policy.

Inks
Hallmark uses proprietary Color Master lithography inks to print its greeting cards.  These litho inks contain vegetable-based oils, which are renewable resources, including soy oil and linseed oil.

Packaging
Most of our packaging today, including our outer packing boxes and some of our inner packing boxes, is made from recycled paper. We are in the process of converting the remainder of our inner pack boxes to boxes made from recycled materials and are also investigating more eco-friendly packing materials.

Recycling
All of our cards designated Eco-Friendly can be 100% recycled. All other cards in our Holiday and Everyday lines can be 20%-100% recycled.

To learn more about Hallmark Cards, Inc.’s environmental responsibility, see our corporate site: https://corporate.hallmark.com/faqs/environmental-responsibility/

SITE & SECURITY

What software programs do I need in order to use the site?

Shop.hallmarkbusinessconnections.com utilizes common browser and computer configurations. The site is compatible with PCs and Macs. 

For the best experience, we recommend using the following web browsers:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

Using internet Explorer as your browser is not recommended.

Is my information secure on shop.hallmarkbusinessconnections.com?

To protect your account information, we require you to enter your email address and password. Additionally, we have security measures in place to protect against loss, misuse, and alteration of your information. Only select employees and agents of Hallmark.com have access to this information. This information is accessed for the sole purpose of completing your order.

Is shop.hallmarkbusinessconnections.com a secure site?

We are committed to the highest standards in credit card security to protect the information you provide when you make a purchase at shop.hallmarkbusinessconnections.com. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology, to protect your data as it moves through the order process. We also use a digital secure server ID from VeriSign to provide you with the best possible protection on the Internet. If you receive a Security Alert when on our order pages, it is most likely simply a warning that you are changing from insecure mode to secure mode (or vice versa). This is because the pages before and after the page where you enter your private billing information are not as secure as the actual page where your billing information is entered and processed. Please rest assured that your billing information remains completely secure.